Opens in a new tab

Brief

Short reads. What just happened in marketing, technology, or the broader business landscape, and how it affects mid-market companies. Brief pieces are published when something actually warrants saying, not on a content calendar. Most of what shows up in marketing news is noise; we publish only when a mid-market CEO would benefit from knowing about it. If you’re here because you saw a headline and wonder whether it matters to you, start in this lane.

The monthly email

One email a month. Worth opening.

The marketing, RevOps, and CX news that matters to mid-market leaders, what we're writing about, and a note from our CEO. Unsubscribe anytime.

Cover graphic: REVOPS 2026, October

October 1, 2026

October 2026 RevOps News: Trends & Insights

October 2026 RevOps news: Salesforce and HubSpot bet on context, Clay hits $7.1B, Microsoft kills release waves. What it means for your…

Jared Lender

Cover graphic: MARKETING 2026, October

October 1, 2026

October 2026 Marketing News: Trends & Insights

October 2026 marketing news for operators: AI Max takeover, the FTC's Amazon ad suit, AI search reporting, ChatGPT ads, and the events…

Allie Wolf

Cover graphic: CX 2026, October

October 1, 2026

October 2026 CX News: Trends & Insights

Salesforce buys Fin, Zendesk goes specialist, and just 9% of support chats run on AI alone. Our read on October 2026 CX…

Ryan Foizey

September 1, 2026

September 2026 CX News: Trends & Insights

The customer satisfaction index just posted its sharpest drop since the pandemic. Complaint rates hit an all-time high, roughly double where they…

Jason Kanzler

September 1, 2026

September 2026 RevOps News: Trends & Insights

Two things are true about AI in revenue operations right now, and the industry keeps insisting you pick one. Salesforce just crossed…

Jared Lender

September 1, 2026

September 2026 Marketing News: Trends & Insights

September is the month the training wheels come off, except it turns out the training wheels were the steering. Google starts automatically…

Allie Wolf

August 7, 2026

August 2026 CX News: Trends & Insights

Salesforce Buys the Best Independent AI Support Agent on the Market Salesforce signed a definitive agreement in mid-June to acquire Fin, the…

Ryan Foizey

August 5, 2026

August 2026 RevOps News: Trends & Insights

HubSpot Quietly Renames Its Way Into Quote-to-Cash In its June-into-July release wave, HubSpot rebranded Commerce Hub as “Revenue Hub” and pushed a…

Jared Lender

August 3, 2026

August 2026 Marketing News: Trends & Insights

Google Will Now Tell Everyone Your Ad Was Made by a Robot Google is rolling out AI disclosures on ads across Search,…

Allie Wolf

June 30, 2026

July 2026 CX News: Trends & Insights

Salesforce Buys Fin for $3.6B — Then Undercuts It Ten Days Later The CX platform wars produced their loudest week of the…

Jared Lender

June 30, 2026

July 2026 RevOps News: Trends & Insights

Salesforce Pays $3.6B for Fin — and the Agentic Land-Grab Comes for Service On June 15, Salesforce signed a definitive agreement to…

Nikki Bisel

June 30, 2026

July 2026 Marketing News: Trends & Insights

Google Rewrites the Rules on July 1 — And Hands You the Liability Google's updated Google Ads Terms of Service take effect…

Ryan Foizey