The February 2025 marketing news reflects a sophisticated balance between technological advancement and human connection. AI's integration into creative processes marks a significant shift in how marketing teams operate, while the rise of micro-influencers signals a return to more intimate, community-focused engagement.
The emphasis on first-party data and privacy compliance demonstrates the industry's maturation in handling customer information. This evolution coincides with a broader shift toward authenticity, as seen in the success of user-generated content and raw, unpolished messaging.
Social commerce and conversational marketing continue to reshape how brands interact with customers. These channels, enhanced by AI capabilities, create more natural, responsive purchasing experiences. Meanwhile, the surge in CTV advertising represents a significant shift in how brands reach audiences through entertainment platforms.
The luxury sector's adaptation to economic conditions through enhanced personal experiences and sustainability focus reflects broader industry trends toward meaningful customer connections. Similarly, the imperative for genuine ethical marketing practices indicates a deeper understanding of modern consumer values.
Looking ahead, success will likely favor those who can effectively combine technological capabilities with authentic human elements, creating experiences that resonate on both practical and emotional levels.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
As we conclude 2024, the marketing landscape reflects both technological sophistication and enduring fundamentals. AI-driven marketing campaigns are delivering measurable results, as demonstrated by Yum Brands' success in increasing engagement and reducing customer churn. However, the technology serves best when it enhances rather than replaces strategic thinking.
The industry-wide shift toward purpose-driven marketing and social responsibility marks a maturation in how brands connect with audiences. Similarly, the evolution of privacy-first practices shows a deeper understanding of the value exchange between companies and consumers.
Omnichannel marketing and heightened customer experience focus reflect the complexity of modern consumer journeys. The ability to create seamless interactions while maintaining consistency across touchpoints has become a key differentiator for successful brands.
Video content, employee advocacy, and agile marketing practices continue gaining momentum. These trends underscore the importance of authentic connections and rapid adaptation to market changes.
Looking toward 2025, we anticipate continued innovation in brand-audience connections. The most successful strategies will likely be those that balance technological advancement with genuine human connection.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
As we approach the end of 2024, the marketing landscape continues to be shaped by technological innovation, economic realities, and evolving consumer expectations. At Seafoam, we see these changes as opportunities to create more meaningful and effective marketing strategies.
The widespread adoption of generative AI is transforming how marketing teams operate, but we believe the key to success lies in balancing automation with human creativity and strategic thinking. While AI tools can enhance efficiency and scale, the human element remains crucial in creating authentic connections with audiences.
The shift toward value-driven marketing amid economic pressures aligns with our philosophy of creating genuine value for customers. This isn't just about offering lower prices – it's about demonstrating real value through every interaction and touchpoint.
The evolution of virtual commerce and interactive experiences represents a significant opportunity for brands to engage customers in new ways. However, we advocate for a thoughtful approach that ensures these technologies enhance rather than replace meaningful customer relationships.
Privacy-centric marketing is no longer optional, and we're helping our clients build robust first-party data strategies that respect customer privacy while maintaining marketing effectiveness. This shift requires rethinking traditional approaches to data collection and usage, but ultimately leads to stronger, more trusted brand relationships.
The increasing focus on customer experience as a differentiator resonates strongly with our approach to marketing. We believe that creating seamless, exceptional customer experiences across all touchpoints is crucial for long-term success.
Looking ahead, we expect to see continued innovation in how brands connect with their audiences, particularly through experimental ad formats and immersive experiences. However, the fundamentals of good marketing – understanding your audience, creating genuine value, and building lasting relationships – remain as important as ever.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
The marketing landscape in August 2024 is evolving at breakneck speed, but the fundamentals remain unchanged. At Seafoam, we believe in cutting through the noise to focus on what truly matters: delivering value to your audience and building lasting relationships.
The rise of DOOH advertising and the record-breaking success of Amazon Prime Day 2024 underscore a crucial point - consumers are ready and willing to engage with brands that meet them where they are, both physically and digitally. This presents an exciting opportunity for businesses to create meaningful touchpoints across various channels.
AI's increasing integration into marketing processes is a double-edged sword. While it offers unprecedented efficiency and personalization capabilities, it also risks overshadowing the human element that's crucial for genuine connections. Our approach is to harness AI as a powerful tool, not a replacement for human creativity and strategic thinking.
The transformation of traditional marketing systems by AI isn't just about adopting new tools - it's about rethinking how we approach marketing as a whole. At Seafoam, we see this as an opportunity to streamline processes, focus on high-impact activities, and build more responsive, data-driven strategies.
However, amidst all this technological advancement, we can't stress enough the importance of having a solid marketing foundation. A clear, adaptable strategy is more crucial than ever in navigating this complex landscape. It's not about chasing every new trend, but about understanding which innovations align with your brand's values and long-term goals.
As we move forward, the key to success lies in balance - between automation and human touch, between data-driven decisions and creative intuition, between short-term gains and long-term brand building. It's about creating a marketing ecosystem that's both efficient and authentic, leveraging the best of what technology has to offer while staying true to your brand's core values and mission.
At Seafoam, we're excited about these developments and the opportunities they present. We're here to help you navigate this evolving landscape, cut through the complexity, and build a marketing strategy that drives sustainable, long-term growth. Remember, good marketing isn't about following trends - it's about understanding your audience, delivering value, and building lasting relationships. That's a principle that will never go out of style, no matter how much the technology changes.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
In the fast-paced world of e-commerce, it's easy to get caught up in the latest marketing trends or quick-fix solutions. However, sustainable growth comes from a different approach. Let's dive into the core elements of e-commerce marketing that truly drive e-commerce success, based on our decades of experience in the field.
A brand isn't just a logo or a color scheme. It's the core of a business's identity, the guiding force behind every decision. A well-crafted brand strategy sets a company apart in a crowded marketplace and gives customers a compelling reason to choose one business over competitors.
A strong brand strategy starts with a deep understanding of the target audience. Who are they? What do they value? What problems are they trying to solve? The brand should speak directly to these needs and aspirations.
Next comes defining the unique value proposition. What makes the business different? This isn't about being the cheapest or having the most features. It's about identifying the unique combination of benefits that only that particular company can provide.
Finally, a brand strategy should inform every aspect of the business, from product development to customer service. It should guide messaging, visual identity, and the overall experience provided. When done right, a brand becomes a powerful tool for building customer loyalty and driving long-term growth.
In e-commerce, great website design is everything. It's the storefront, the sales team, and the customer service rep rolled into one. A great user experience isn't just nice to have – it's essential for conversion and retention.
The basics are crucial: sites need to be fast, mobile-friendly, and easy to navigate. But it's important to consider the entire customer journey. How easy is it for visitors to find the products they're looking for? Is the search function intuitive? Are product descriptions clear and comprehensive?
The checkout process deserves special attention. This is where many e-commerce sites lose customers. Making it as smooth and straightforward as possible is key. Offering guest checkout, providing multiple payment options, and being transparent about shipping costs and delivery times can significantly improve conversion rates.
Every extra second of load time or unnecessary click is a potential lost sale. Continuously testing and refining the user experience, always with the goal of making it as frictionless as possible, is a hallmark of successful e-commerce businesses.
Content isn't just about SEO or filling up social media calendars. It's a powerful tool for educating audiences, showcasing expertise, and moving customers through the buying journey.
An effective e-commerce content strategy goes far beyond product descriptions. It includes how-to guides, comparison articles, video tutorials, customer stories, and more. The key is to provide value at every stage of the customer journey, from awareness to post-purchase.
For example, top-of-funnel content might focus on addressing common problems the target audience faces. Middle-of-funnel content could compare different solutions, positioning the company's products as the best choice. Bottom-of-funnel content might include detailed product information, reviews, and FAQs to help customers make their final decision.
Post-purchase content is often overlooked but can be incredibly valuable. Tutorials on how to get the most out of products, care and maintenance guides, and content that explores advanced uses can all help improve customer satisfaction and encourage repeat purchases.
SEO for e-commerce is a delicate balance of technical optimization and user-focused content. It's about creating a site structure that search engines can easily crawl and index, while also providing the information and experience that users are looking for.
On the technical side, this means optimizing site architecture, improving page load speeds, and ensuring mobile-friendliness. It also involves proper use of schema markup to help search engines understand the content better.
But technical optimization is only half the battle. Creating content that matches user intent is equally important. This means optimizing product pages with relevant keywords, creating valuable category pages that do more than just list products, and developing a content strategy that targets both transactional and informational queries.
Local SEO shouldn't be forgotten for businesses with physical locations. Optimizing Google My Business listings, encouraging customer reviews, and ensuring NAP (Name, Address, Phone number) information is consistent across the web can make a significant difference.
While organic strategies form the backbone of sustainable e-commerce growth, effective advertising plays a crucial role in driving immediate traffic and sales. However, successful e-commerce advertising goes far beyond simply boosting posts or running generic pay-per-click campaigns.
The first step in effective e-commerce advertising is choosing the right channels. This decision should be based on where your target audience spends their time online and which platforms align best with your products and brand. Common channels include:
Each platform has its strengths and is suited for different stages of the customer journey. For instance, search ads excel at capturing high-intent traffic, while social media ads are often better for brand awareness and engagement.
The power of digital advertising lies in its ability to target specific audiences. Leverage first-party data from your website and CRM, along with the targeting capabilities of ad platforms, to reach the most relevant potential customers. This might include:
Remember, the goal is to show your ads to people who are most likely to be interested in your products, not to reach the widest audience possible.
Even with perfect targeting, ads won't perform if the creative doesn't resonate. Effective e-commerce ad creative should:
Don't be afraid to create multiple versions of your ads to test different images, copy, and calls-to-action. A/B testing is crucial for optimizing ad performance over time.
For e-commerce businesses with large product catalogs, dynamic product ads can be a game-changer. These ads automatically show relevant products to users based on their previous interactions with your website or app. They're particularly effective for retargeting campaigns, showing users products they've viewed but not purchased.
Attribution and Measurement Accurate attribution is crucial for understanding the true impact of your advertising efforts. Look beyond last-click attribution to understand how different touchpoints contribute to conversions. Many platforms now offer data-driven attribution models that can provide a more nuanced view of the customer journey.
Effective advertising isn't a "set it and forget it" endeavor. It requires ongoing monitoring and optimization. Regularly review your campaigns' performance, test new approaches, and be prepared to pivot based on the data.
Remember, while advertising can drive quick wins, it should be part of a broader, integrated marketing strategy. The most successful e-commerce businesses use advertising in concert with strong organic efforts, creating a synergistic approach that drives both immediate sales and long-term growth.
In e-commerce, gut feelings don't cut it. Every decision should be backed by data. This means setting up proper tracking, regularly analyzing metrics, and using those insights to drive continuous improvement.
Identifying key performance indicators (KPIs) is the first step. These might include conversion rate, average order value, customer lifetime value, and cart abandonment rate. Setting up tracking for these metrics and reviewing them regularly is crucial.
But collecting data isn't enough – using it is what matters. Conducting regular A/B tests on product pages, checkout processes, and email campaigns can lead to significant improvements. Analyzing the customer journey to identify drop-off points and using heat mapping tools to see how visitors interact with the site can provide invaluable insights.
The goal isn't just to gather data, but to turn those insights into actionable improvements. For instance, if data shows that customers who read product reviews are more likely to make a purchase, focusing on generating more reviews or making them more prominent on product pages could be a smart move.
The most successful e-commerce businesses don't just apply tactics – they build systems. They integrate all these elements – brand, UX, content, SEO, and data – into a cohesive strategy designed for long-term growth.
E-commerce isn't just about having great products. It's about creating an experience that attracts customers, earns their trust, and keeps them coming back. By focusing on these core elements, businesses aren't just setting up online stores – they're building brands that can thrive in the competitive world of e-commerce.
The beauty of this approach is that it's both comprehensive and flexible. As the e-commerce landscape evolves – and it will – businesses with a solid foundation can adapt to new challenges and opportunities. They won't be at the mercy of every algorithm update or platform change. Instead, they'll have a resilient system that can weather changes and continue driving growth.
In the end, sustainable e-commerce success isn't about chasing trends or applying quick fixes. It's about building a strong foundation based on these core principles, continuously learning and adapting, and always keeping the focus on providing value to customers. That's the true path to long-term e-commerce success.
The trends we're seeing in May 2024 underscore the importance of embracing AI strategically while maintaining a human touch. As AI becomes more prevalent, marketers must focus on creating authentic, purpose-driven content that truly resonates with their audience.
The impending roll-out of Google's SGE is a wake-up call for marketers to prioritize unique, high-quality content that goes beyond what AI can generate. This means investing in rich media, thought leadership, and late-stage content that provides genuine value.
The expansion of ABM and the rise of automation and GTM plays highlight the need for targeted, data-driven campaigns that efficiently drive conversions. Marketers who can effectively leverage these strategies while staying true to their brand purpose will be well-positioned for success.
Ultimately, while keeping up with new technologies and frameworks is crucial, the core of marketing remains unchanged: deeply understanding your customers and solving for their needs. By striking the right balance between innovation and empathy, marketers can navigate the evolving landscape and drive meaningful results.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
The shift in how marketers utilize AI reflects the importance of strategically leveraging new technologies while maintaining a human touch. AI should enhance and support marketing efforts, not replace the need for original, high-quality content.
The trends toward partnerships, UGC, short video, and focused social media strategies all point to brands seeking more authentic connections with their audience. It's about building genuine trust and relationships vs. casting a wide net.
Savvy marketers will adapt to these changes by developing robust first-party data, exploring creative collaborations, encouraging customer content, and selecting the most relevant channels to engage their core customers. An agile approach focused on providing real value will be key to sustainable success.
For more insights and updates, follow Seafoam on LinkedIn. Contact us to discuss how we can help you navigate the evolving marketing landscape and achieve your growth goals.
The term backward planning is borrowed from the educational field, and it describes the best way to define objectives and develop instructional techniques. Instead of beginning with a first, second, or third lesson, educators begin with the goals of a particular course. They identify what students are expected to know, and then proceed “backward” to create lessons.
Lately, strategists have adopted this concept, applying it to marketing and other fields. The reason is simple: the method works. It allows marketers to propel their efforts forward, using the tools available to them, and reach more ambitious goals for clients. Here’s how.
Just as a writer can’t wait around for inspiration to strike, a marketer can’t assume that their audience will be engaged and interested every time they post something on Facebook. Especially if that something is a clever meme posted once every couple of months.
The problem with clever ads or posts is that they’re not sustainable. You don’t catch lightning in a bottle every time. You have to have a purpose behind your marketing efforts. That’s the necessity behind backward planning.
It takes planning with the end in mind—a benchmark teams need to reach, a value proposition their target audience needs to understand—to plan a variety of content across channels. Not all of the blogs, emails, or social media posts will be brilliant, but they’ll all be leading toward something; they’ll have a purpose that potential customers can understand.
As our team develops strategy, we use a tried and true procedure. Together, we get to know our clients. We develop big goals and benchmarks. Then, we plan out how we’ll measure our progress and make adjustments going forward. Doing so gives us a solid framework to get creative while understanding the purpose behind it all.
We aren’t chasing after that next bolt of lightning; we don’t have to. We have the tools, we have a plan, and we can easily measure what’s working and what isn’t.
In marketing, we take a message and we disseminate it to the public, in hopes of getting a big win for our client. But what happens when that message is muddled? What happens when what the client is asking for isn’t really what they need?
Another skill that’s vital to a good marketing team is the ability to listen, and to listen to the questions behind the questions. Sometimes a client’s frustration has to do with a key marketing concept or strategy they’re missing—certain vocabulary that must be learned. In other words, many of our clients are just familiar enough with marketing buzzwords to be dangerous.
When you work with clients, accept feedback on a project, and adjust your marketing strategy, you have to listen with all three of your ears. That is, you have to use your background knowledge, your intuition, and your communication skills to understand what they really need. Then, you have to deliver.
One way to deliver is by giving your target audience some scaffolding. You start with something they already know and understand. You evoke an emotion they’ve felt before. Then, you use that base and build upon it to teach them something new.
So much of marketing is about educating the public, and doing so in a way that meets them where they are. You wouldn’t talk down to someone you wanted to win over (at least, you wouldn’t if you wanted your pitch to work!) and you wouldn’t lecture them to death either!
Instead, you speak clearly. You give them information they can use. You inspire. That’s the real heart of marketing.
Marketing, like education, is as much art as science. After all, you’re dealing with messy humans and their very messy feelings. You have to have a plan, and you have to have a heart, too. You need that just-right balance of hard and soft skills.
Once you open your ears and focus more on strategy and goals, you discover that truly creative marketing happens almost naturally. Lightning strikes more often. Your client trusts you a little more, and your efforts are increasingly effective.
Learn more about the Seafoam process, and how we practice these tips day in and day out. Let us know if we can help your business.
It has been about six months since the world first turned upside down. From mandatory shutdowns to supply chain disruptions, businesses had to quickly come to grips with the understanding that this new normal was absolutely not normal. Some companies had to adopt new safety protocols as they grappled with what it meant to be essential. Others had to lean into creative ideas to keep their employees working as customers hunkered down at home. As in most times of crisis, companies had to learn on the fly how to adapt to survive.
What do you do, as a business, when your customer’s needs shift overnight? Can you adapt in-person processes to an online world? How do you pivot to rise to a rapidly evolving marketplace? What do you do when what always worked before, doesn’t work now?
Hobbled by COVID-19, many of our clients are asking these very questions. Industries from healthcare to communications software have been upended by this virus, and every company is feeling it differently. One common theme among almost every industry is this: the time to identify ways to improve your digital marketing is NOW.
The first step in this process shouldn’t be a surprise to anyone who has ever worked with the team at Seafoam: you have to look at the data. If your customer’s behavior has changed in the past six months, the data should reflect that. So how can you tell if your past digital marketing strategy is no longer working?
There are a number of ways to determine if your digital marketing has taken a hit in recent months. Initially, the first indicator may feel a little more intuitive. Maybe the phone is not as busy, or appointments are down. Perhaps your team’s schedules are not quite as full or, after years in your industry, something just feels off. Trusting your gut is important in the world of business, but it should always be coupled with a look at the data. If you can combine these two, you may be able to get a handle on your issue and rebound far more quickly. So jump into the data!
One of the first stops on this data train is to look into analytics to see what the traffic to your site looks like. A word of caution, however, when looking at the data you find in analytics... Looking at one data point fixed in time can sometimes offer opportunities for misinterpretation. Instead, look at the data from a couple of angles to get a full picture of what’s going on.
While this is not an exhaustive list, it should put you on the right path to understanding how COVID-19 has impacted your brand. Analytics is not the only place to look to understand how your users are behaving. In addition to understanding traffic patterns on the site, you can also look to other channels to see how your users are engaging with the brand.
As COVID-19 forced more and more people to be at home, social media usage climbed. It became a safe way to interact with friends and family while you were stuck in the house. Sales people took to LinkedIn when their regular contacts weren’t in the office any more. Unburdened by typical workplace restrictions, many users hung out on Facebook while working remotely. In short, social networking surged during the pandemic.
For many brands, this offered a golden opportunity to reach new customers and engage with existing customers. It provided a way for B2C brands to communicate new guidelines, restrictions, and even special offers in real time. Bored users also spent time showing support for their favorite brands on these platforms. Creating engaging content in these times became the name of the game. Some brands did an excellent job, which we will highlight below. But there were also brands that floundered during this crisis period.
Did you see a dip in engagement? Did you struggle to get users to even see your posts? During the COVID -19 pandemic, social media saw an increase in engagement for many brands. If your brand was not one of them, what happened?
You might notice a trend. For many brands, what worked before quit working during the pandemic, in part because the nature of the conversation changed. A deeper look at social media and the brands that did well during the crisis highlights the need to speak authentically in the moment to the moment. Another indicator of this can be found in keyword data.
If you have invested in SEO in the past several years, you understand how important it is to find the right keywords and rank for them. This can take a lot of time and effort to get just right. The perfect keywords can bring a TON of value to the brand, funneling users from awareness to intention to conversion. Between paid ads and organic rankings, keywords allow brands to target exactly what their target audience is looking for. So what happens when that intent shifts?
One data point that can’t be overlooked is your conversion rate. If your keywords are still ranking at the top, but they are no longer converting, you have to recognize that you have a problem. This may be the clearest indicator that what once worked is no longer working. The question you have to ask yourself is this: what changed? How have your user’s needs shifted, and what do you think they are searching for now? In the COVID era, the answer to what changed might just be – everything.
If everything has changed, then your digital marketing efforts have to follow suit. From your keywords to your messaging, your brand’s strategy must evolve to meet your users' new needs. So perhaps the better question to ask is, how has COVID-19 impacted the customers within your industry? And what can you do to help?
Taking a deep dive into how your users lives have changed can be an impactful exercise into understanding how your marketing needs to shift.
It is only after you answer these questions that you can truly understand how your brand’s messaging needs to shift. And believe us when we say, it needs to shift. The conversation online has completely changed, and your brand should not try to pretend that it hasn't.
Speak to the issues that your users are facing, in an authentic manner. Show them that you understand the hardships and frustrations that they are facing. Then you can offer solutions appropriate to their needs.
Remember when we talked about all of the brands that did so well on social media during the pandemic? Let’s look at a few:
Kids were hit pretty hard during the pandemic. All of a sudden, their whole worlds shifted in a pretty scary way. They had to learn the new rules of the world, so to speak. No play-dates (or hugs and high-fives) with their friends, no going to school, and LOTS of hand washing. The ever popular building block brand, LEGO, decided to speak to the miniature sized demographic through the voices of their ultra-popular characters created for the LEGO movie franchise. For fans, the characters offer their PSA's in a fun, lively, and completely on brand way.
Note that playing with LEGOS AND watching LEGO movies are two great ways to spend some time while quarantined, but the brand didn’t even have to mention that. By reminding users of the simple magic behind the brand, and helping parents talk to their kids about a crazy new set of rules, the LEGO brand further endeared itself with parents and kiddos alike.
As shut downs hit small, local businesses especially hard, many companies struggled to keep their employees working. Overnight revenue dried up. One Saint Louis-based screen printing company, Tiny Little Monster, decided to think bigger than just their business. As a B2B brand, they saw many of their customers struggling and decided to create a campaign to help. And because they were a screen printing company, they built their campaign using their core capabilities in a simple and authentic manner; and BOY did it take off!
The #hereforgood hashtag and website offered custom t-shirts for local small businesses impacted by the shutdown, providing a much needed cash flow for the participating brands. The concept was simple: buy a t-shirt and support a local business with $10 from every purchase going straight to each participating company. Their social media messaging shifted completely, with posts that focused on the campaign and on all of the businesses involved.
Beyond simply helping local businesses, Tiny Little Monster reached out to their counterparts across the country and helped them build their own #hereforgood campaigns. All told, the #hereforgood movement reached 34 states and raised hundreds of thousands of dollars for small businesses across the country.
The passion for this project showed in every post, every follow up comment, and every t-shirt Tiny Little Monster made. The conversation absolutely shifted to meet the time, but it was so much more than that. The conversation was authentic, compassionate, and inclusive; which is why so many users jumped on board. It goes to show that one really good idea, and some passionate marketing, can really make an impact.
Of course, creating a powerful statement is a bit easier when you are working on something fun and approachable like t-shirts and t-ravs. (If you are not in St. Louis, you need to call us for an explanation and an invitation to dinner next time you are in town.) What do you do, however, when your brand is all about keeping businesses moving? How do you cope when the world of business comes to a screeching halt and then moves exclusively online? This is the trouble that Newtec Services, an information technology company that specializes in managed IT services and network security, faced as the pandemic raged on.
Newtec Services had invested in digital marketing for a number of years. They were ranking for their core keywords, and some really great leads were coming in the door. Then, early in 2020, the bottom seemed to drop out from under them. While their core keywords continued to rank, the traffic and the leads associated with said traffic was no longer there. A global pandemic was not the time to see traffic drop, and Newtec Services knew that they needed a new approach to tackle the issue.
Turning to social media was not the silver bullet that it proved to be for the #hereforgood campaign in our previous example. This was not a situation that allowed for a B2C type rallying cry. After all, the core demographic for this brand was not the average t-shirt wearer (which is everyone.) Instead, the target audience was medium sized business owners and IT professionals looking to expand their bandwidth. Moreover, many of these users were no longer working in the office, so traditional sales outreach instantly became a whole lot more difficult.
Newtec Services decided to follow many of the same steps we outlined above, looking at the new problems facing their users and creating solutions that would help tackle these issues. Knowing that Google was going to be a big part of the conversation, keyword research was in order. As a brand, Newtec Services needed to understand what was driving the conversation in this new era. They took to their website, creating pages that spoke to these issues in a technical yet informative way.
Working with many of their existing clients, they dug in to find a greater understanding of the problems that COVID-19 had created for their industry and worked to explain how their brand could offer solutions. As with any SEO tactic, the return on this tactic was not instantaneous, but the brand has seen an increase in their leads as these pages pick up steam.
While the world is slowly returning to some semblance of normal, the reverberations of COVID-19 are probably here to stay. So, how has your brand shifted its messages to speak to this new way of working? What are your clients saying about their struggles, and how are you rising to meet the occasion?
If you are not sure how to answer any of these questions, help is just a phone call away. At Seafoam Media, we help brands of all sizes tackle some of their biggest digital marketing challenges. We take the deep dives, looking at changes in the marketplace, to help craft a strategy that will not only prepare you for the world today but also help to propel your brand into the future. No matter what crazy things 2021 may bring, we are here to help your brand succeed. We would love to chat about your particular brand. Call us today, or schedule a (virtual) discovery session with our team.
A month ago, in the middle of the lockdown we have been patiently enduring, the International Monetary Fund (IMF) predicted that a coming recession could be "the steepest in almost a century," approaching levels not seen since the Great Depression. Between a worldwide pandemic and skyrocketing unemployment levels, it's no wonder that business owners are worried.
Even at the best of times, the U.S. economy is fluid. Depending on the health of the national and global stock markets, your customers may either be comfortable investing in your products and services or anxious, withholding their dollars just in case financial catastrophe strikes.
Over the centuries since the founding of the United States, our nation has been affected by no fewer than 11 recessions. Although these times can be scary for consumers and businesses alike, this is a natural pattern in our nation’s economic development. That’s why it’s important to know how to leverage today’s technology to ensure your business’ longevity through the next impending stock market dip and beyond.
Many business owners, faced with a looming recession, are cutting costs and making difficult decisions about what to prioritize going forward. One decision likely has to do with their marketing budget.
You may be considering scaling back your marketing efforts, too.
In our opinion, cutting your team's marketing efforts in half or even entirely is a big mistake. We believe that digital marketing can help companies now more than ever. Here are just 3 reasons why:
Your website works when you can't. It's on 24/7. If it's not providing your customers with clear information and an easy-to-navigate design, you may be missing out on valuable customer dollars. Digital marketing can give your website a timely refresh.
And if you're not getting seen, you're losing business. With the help of digital marketing, you can get nearer to that top spot on Google and draw more people to your website.
More screen time means more of an opportunity to reach out to your audience via social media. Are you taking advantage? Digital marketing can help by providing your users with engaging content and earning you a broader reach.
When your brand’s steady income is interrupted by a recession, it may seem logical to trim your expenditures where you can; unfortunately, ads aren’t where you want to do it. Whether you’re managing various ad campaigns through your brand’s social media profiles or AdWords, reducing output on these platforms is actually more likely to hurt your business than empower it.
Remember: the more eyes that see your brand, the more people are likely to invest in what you have to offer. Keep your visibility up by maintaining your monthly ad output.
The internet is an intrinsic part of daily life. Just because the economy is a bit strapped for cash doesn’t mean consumers will stop surfing the web for information, entertainment, and the occasional purchased good. Take this time to increase the likelihood of your brand catching consumers’ attention by bolstering content production.
Especially if you can find a way to connect your brand to the struggles brought on by an economic crisis, examine how your business can provide sound advice, tips, information and even products/services to improve the way your customers survive the recession alongside your company. Showing support and relating to your audience may even help your brand earn some extra customers to help you through these hard times.
Content is powerful, but it isn’t effective if no one can see it. Search engine optimization is the driving force behind your brand’s ability to be identified, categorized and ranked by search engines, such as Google and Bing. If you set up and maintain a comprehensive SEO strategy, you can keep your brand’s content at the top of search rankings for months, if not years, to come.
We briefly mentioned social media in tip #1, but there is so much more this platform can do than just serve up ads to targeted groups of people. Since social media found its way into the hearts of online users everywhere, Facebook, Twitter, Instagram, Snapchat and their counterparts have become monumental pillars in modern communication. Today, people use these platforms to engage with one another, share their views on heavy-hitting topics, and offer a glimpse into their daily lives.
And if they’re doing this, why can’t your brand do the same?
With the help of some cleverly designed social media campaigns, your brand can engage with its audience and build relationships on a deeper-than-transactional level.
It may be hard to believe, but a recession is the perfect opportunity to take a long hard look at your website and analyze its design, functionality, and ease of use. Especially during a time as emotionally and financially stressful as a recession, customers deserve to have the least amount of clutter in between the information they need and the products/services they’re looking for.
In fact, the more clicks a customer has to make before he/she can find what he/she is looking for on your site, the less likely your customer is to convert, which ultimately hurts your bottom line. As a result, trim any unnecessary menus and graphics from your site; make it as simple and elegant to use as possible.
Finally, the biggest tip of them all… Despite how heavily your brand feels the effects of the recession, there’s a good chance your customers are just as affected – if not more so – than your business.
At the end of the day, your customers are not dollar bills or sales quotas; they are human beings filled with needs, emotions, and challenges, particularly during times of financial hardship. If your brand can keep them at the forefront of everything it does – if you can make them feel empowered during this difficult time – you stand a chance at generating the revenue you need for a long and bright future.
Okay, so far we’ve discussed six ways you can elevate your brand’s likelihood of surviving economic stress, but now you want some proof.
In the great recession of 2009, these brands were able to leverage their marketing strategies to rise above adversity and even thrive:
In an interview with Adweek, Del Monte’s CMO, Bill Pearce, discussed the success of increasing Del Monte’s ad spends during the recession:
“I think we’re making very good progress. If you go back to our September earnings and benchmark versus our peer set, we’re doing very well...Our marketing capability has improved dramatically, and I think people are generally excited and feel good about where we’re going.”
Despite the auto industry struggling, as a whole, to break even during 2009, much less generate a profit, Hyundai forged a different route to success. By taking the time and care to invest in a consumer-focused ad-campaign-turned-into-a-service, Hyundai Assurance boosted sales as much as 5 percent while the competition floundered.
Sometimes fitting into a consumer niche is the best way to survive an economic crunch. Identifying an opportunity to push an affordable product to thirsty consumers, the Miller Brewing Company leveraged a series of one-second TV ads that aired during the biggest football game of the year to promote Miller High Life beer. This strategy ultimately resulted in Miller generating a 5 percent increase in beer sales prior to the game and 9 percent increase following the game.
If you could take all of the many ingredients of a complex marketing strategy – content, social media, SEO, web design/development, ad spends, analytics, etc. – and boil it down to one overarching concept, the result is simple: marketing leads to exposure.
During a recession, when the limits of every dollar bill matters to a company trying to survive, your business may be naturally looking to cut spending. As a marketing agency, we’ve seen all kinds of companies with various understandings of marketing and why it’s essential to financial growth; that’s why we can unequivocally say.
Don’t let your marketing strategy be the first expense on the chopping block!
Your brand needs marketing to ensure your consumers continue to see your products and services. And in many cases – as mentioned in the examples above – a recession may even be a great time to invest more into your marketing endeavors. With the right strategy in place, your brand doesn’t just have a chance at surviving a recession; it can become an industry leader.
As a business leader, you understand better than most the importance of hiring good help.
Think about how important it is for your company to hire a reliable accountant, a quick-response IT team, a knowledgeable lawyer. While each team member knows quite a bit, no one would dream of handling all these specialized tasks alone; that would waste time and money. Part of being a great business leader, after all, is understanding your own strengths and weaknesses and reaching out to experts when you need them.
Now, think about how you handle your company’s marketing strategy. Do you rely on your administrative assistant to post on social media every so often? How much do you really know about SEO? Do you have all the resources you need to get the marketing results you want?
Your digital profile works for you day and night. It’s always on. And as your hardest-working asset, it should offer you the best return. Are you developing it the way you should?
The state of digital marketing is constantly evolving. It used to be fairly easy to “trick” Google and boost your rankings. Now, however, the bots are getting smarter, and they’re learning to play together.
Here are a few things we like to remind our partners:
Every year, Google makes hundreds of changes to its search functionality, sometimes rolling out major algorithm changes that digital marketers need to keep pace with.
When it comes to local SEO, Facebook, LinkedIn, Google My Business, and other social media sites all feed into Google’s algorithm. Customer reviews do as well, and they play an increasingly bigger role in establishing your authority as a business.
Do you have inbound link authority? This is another tool that boosts your visibility on Google. Sometimes called link-building or backlinking, it refers to the number of legitimate sites linking to you as a subject matter expert. If you aren’t getting inbound links, you’re probably not doing enough to get noticed.
Marketers may not say “content is king” any longer, but we still recognize that content is consumed in myriad ways across the internet, and it’s a tough task to write both for human eyes and roaming bots. Is your on-page content relevant, up-to-date, and compelling?
Do you have people on your team willing to take deep dives into the murky waters of analytics? Anyone can log into Google Analytics, but not everyone can make sense of the results. If you’re not getting regular insights on organic search, including bounce rates, page views, keyword rankings, and other useful benchmarks, you may be missing a huge piece of your overall marketing picture.
More consumers do their web browsing on mobile devices than ever before. If your website is not optimized for mobile, you’re missing a huge opportunity.
Personalization is the watchword of the future. What is it? Essentially, it’s the ability to give your site visitors a custom, personalized experience based on their needs. When it takes over as the next big thing in marketing, will you be ready?
To be effective, marketing must be interconnected. All of the above factors, and inevitably a few we haven’t come across yet, will all come into play in the digital future. That’s why it’s important to have a team dedicated to staying on the front lines and keeping track of the way Google evolves.
When you hire a marketing team, you’re getting more than a decent-looking website and a kid who understands Google better than you do; you’re getting a team of professionals. What you’re really paying for is time, brain-power, and creativity: the time it takes to research the competition and create a strategy that makes sense for your business, the brain-power that comes along with years of expertise in the field, and the creativity it takes to stay ahead with bold ideas.
We believe that a marketing agency can offer a level of professionalism that in-house teams can’t. Why? Because we put all of the pieces of the puzzle together into a strategic whole:
Keep reading! Below, we go into a few factors we consider as we execute on a plan for our partners’ success.
The internet is a vast place. It takes strategy to insure that you’re not just adding to the noise. To break through the static and have a real impact, you need a well-defined brand and a clear message broadcasted and shared on the right platforms.
Before we design a website or write your first email newsletter, we start at the beginning: we clarify your branding and messaging, we size up the competition, and then we outline the strategies and tactics that will help you reach your goals.
It’s been said that if you fail to plan, you’re planning to fail. We don’t execute on a marketing plan until we have a marketing plan – one with objectives that make sense for your business, not the business we worked with last week.
You wouldn’t keep an employee that didn’t work well with others and had little to offer in the way of character and expertise. Why would you accept anything less from your hardest working asset – your website?
If you don’t have an up-to-date website, or if you do have one that’s confusing or unwieldy, you’re turning off customers who increasingly use their laptops and mobile phones to research and make buying decisions.
You may know what your website should include, but we’re guessing you haven’t earned a degree in web design. You probably haven’t thought much about the psychology of color or the way users typically navigate around a site. A great marketing team has that resource. What’s more, a great marketing team considers your target audience, builds an easy-to-navigate site, and collects data to learn just how that website is performing and continually improve it.
Since we mentioned your target audience, let’s take a longer look at that piece of the equation.
Think about your close friends and family. If you’ve known a group of people for a long time, you instinctively know what drives them, what values they hold dear, what quirks of personality they display.
A similar thing happens when you find your business’ target audience and get to know them on social media and elsewhere. You start to predict which ideas will catch hold. You’re no longer throwing out taglines and hoping one or two will stick. That “flyers on windshields” approach simply doesn’t work anymore. Luckily, though, consumers are still susceptible to the same emotional drives human beings have always had. Tapping into those all-too-human drives is the key to great marketing.
It is not about being everywhere, but being where “your people” are. A perceptive marketing team can help you find your tribe, so to speak, figure out their motivations, and tap into those emotional touchpoints with engaging content.
While any SEO specialist can talk about Google, it takes a professional to create content that both attracts customers and understands what the bots are looking for.
It’s easy enough to add a quick paragraph to your “About” page or post something on your favorite social media channel. What’s harder is developing a consistent message and voice, and drafting web content that’s scan-able and SEO friendly. At Seafoam, we don’t look at search engine optimization as an algorithm you need to hack, but as a guide showing what your customers really want. We take time to do the sort of deep-dive research that informs our content strategy. Then, we draft copy that will establish your brand in the minds of your customers and drive traffic to your social media pages and your website.
It’s not easy. It takes talent to put a message across succinctly and elegantly so your newsletters, articles, social posts, and emails are shared – not ignored or discarded. This high-quality content eventually pays for itself in greater awareness and rising numbers of conversions.
The factors we described above are just a taste of what a marketing agency takes into account. A top-notch marketing team understands how to translate analytics and subtly shift a message to reach the right audience, providing a holistic approach that’s difficult to achieve alone. We handle all of this and more, and we do so with a team of specialists who have experience working with all kinds of businesses, in all kinds of industries.
When you think about the countless hours, the late nights, early mornings – all of the work that your team pours into your business day after day – are you willing to gamble on anything less? Be honest: is your team connecting all the dots?
We believe that a glowing online reputation, an exquisitely designed website, and a malleable, goal-oriented strategy are all worth the investment. What you’re investing in, after all, is the growing awareness and future success of your brand. If you’d like to learn more, give us a call.
Several weeks ago, we discussed the do’s and don’ts of nonprofit marketing strategies. This week, we’re diving back into the world of nonprofits to discuss how you can make the most of your marketing funds.
When it comes to fueling a marketing strategy, maintaining the proper budget is key to maintenance and growth.
This can be particularly difficult with nonprofit organizations. Since their funding typically comes from donors and fundraising events, nonprofits don’t have the cash-flow that larger brands rely on. Therefore, maximizing spending is critical to a nonprofit’s marketing success.
Here are some tips for your nonprofit to consider as you map out your marketing budget.
Marketing can be a complex beast to tame. There are many facets involved in online success; we often talk about the main four pillars with our clients: content, social media marketing, search engine optimization (SEO) and St. Louis website design/development.
This is just the beginning, though. Within each of these pillars, there are more, potentially expensive, pieces to consider, such as the types of content you want to create, which social platforms your nonprofit belongs on, the extent of your SEO, and the depth of your website’s design and functionality.
If your nonprofit is strapped for cash, you probably don’t have the funds to tackle the high end of each of the marketing pillars, but you should at least have the basics:
Marketing doesn’t always have to cost money; sometimes, it just takes a bit of precious, valuable time.
You can put the word out about your nonprofit by doing things such as:
Who is better qualified to run your nonprofit’s marketing strategy than an agency whose mission is to help brands succeed online?With the Seafoam Marketing Challenge, our agency was lucky to find willing participants to help us launch the first round of our new program. And now, as a result of Seafoam and MRH working together, the National Alliance on Mental Illness (NAMI) St. Louis will receive a free marketing strategy that they otherwise would not have had.
You never know what unconventional opportunities are available to your nonprofit until you go looking for them — or until the right moment presents itself to you.